Shipping & Delivery

How much do you charge for shipping?

Shipping fees are calculated based on the total cost of the products you are purchasing—see our Shipping page for a breakdown. Swatches always ship free!

Do you ship to Alaska, Hawaii, Puerto Rico or internationally?

We ship anywhere within the contiguous United States. Unfortunately, we don’t ship internationally or to Puerto Rico, Alaska & Hawaii. We can deliver to any reshipper, upon your request, that is located in the contiguous US.

Do you deliver to PO Boxes?

Unfortunately we cannot ship to PO boxes due to the size of our items.

How long will it be before my order ships?

The time to manufacture your order will vary depending on the product. We provide all estimated lead times on each product page, and once you place an order, you will receive a confirmation email with the most accurate time (estimated in business day

How will my product be shipped?

We work with trusted shipping carriers all over the country to ensure a smooth delivery. Depending on the nature of your order, it may ship Parcel or Freight. Once your items ship, we'll be in touch with shipping details.

Do you offer white glove delivery and assembly?

White Glove delivery is available at checkout for select metro locations.

Can you hold my order and/or ship on a certain date?

Yes! Email us at [email protected] and let us know the details of your request. Depending on the time frame of the hold, there may be a small fee applied. Keep in mind that we need to be aware of your request before your order ships. Once you

Can I change my shipping address?

If you need to change your address after placing an order please contact us to ensure we can edit the information in our system before it ships. Keep in mind that once your order has shipped, a change of address may cause delays and be subject to ext

How long will it take for my order to arrive?

All of our products ship from California. Ship times differ based on the type of shipment and the destination. Once an item ships, it generally takes 2-12 business days in transit. Please note that remote locations, further from shipping hubs, may in

Can I expedite my order?

Reach out to us regarding any special circumstances and our team will check if it’s possible.

How do I check my order status or find my tracking number?

Log into your account, or contact us to get the most recent and up to date information regarding your order. See production status and estimated time of completion, as well as tracking information, once it’s available. Once your item ships, we will a

Do I need to be home for delivery?

Depending on the shipping carrier, it may require someone to be home to accept the delivery. Packages that ship Parcel (ex: USPS, UPS and Fedex) do not require someone to be home. If your order ships outside of these carriers, an individual may be re

What do I do when receiving my order?

Please inspect your package ASAP to ensure it arrived in perfect condition. In the event that there are any issues, please contact us within 48 hours of delivery. Please note that all Hanger Frames™ Wall Art purchases are subject to Hanger Frames' Re

What do I do if my product arrives damaged?

Please take care that all damages are reported within 48 hours of delivery to facilitate an easy return. We ask for photos of the product as well as the packaging (only if UPS). Send us the details via text, (888)-908-3585 or email us at support@insi

What if my order arrived with missing parts?

Please report any missing items as soon as possible. We ask for photos of the product as well as the packaging (only if UPS). Send us the details via text, (888)-908-3585 or email us at [email protected].

Do I need to keep the packaging?

If you plan to return your order for any reason, we ask that you do so with the original packaging, padding materials included. Note that within the 14-day return period, original packaging is required for returns. Outside of the first 14 days, retur