For your security, we do not take orders over the phone. Our site has special encryption to keep your information safe. However, if you are having a problem ordering an item, you can send us the item you wish to purchase and I can send you an invoice
Your payment method will be charged in full as soon as you place the order.
Yes, you can email us at [email protected] and let us know the details of your request. Depending on the time frame of the hold, there may be a small fee applied. Keep in mind that we need to be aware of your request before your order ships.
Log into your account, or email us here to get the most recent and up-to-date information regarding your order. See production status and estimated time of completion, as well as tracking information, once it’s available. Once your item ships, we wil
First, check the “My Orders” tab on your "My Account" page to see if your order is complete. If you see your order there but did not receive a confirmation email, check your SPAM folder for an email from [email protected]. If you still can’t
Get in touch with us as soon as you need to make an edit to your order. We can edit any order within 24 hours of it being placed. If you’d like to make a change after 24 hours of placing your order, it will be subject to a 15% change fee. Furthermore
In the event that you’d like to cancel, reach out to us within 24 hours of placing your order, and we’ll refund you in full. If you request a cancellation after 24 hours of placing your order, there will be a 15% production fee applied to your refund
As soon as your order ships, we’ll send you a Shipping Confirmation Email which will include the tracking and carrier information. You will also be able to sign up for tracking updates via SMS to your mobile phone.