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Your refund will be processed 1-2 business days after your order returns to our warehouse. Please allow up to 5-7 business days for it to show up in your account. If you don&#x2019;t see it after this time, please contact us for help.

Your refund will be processed 1-2 business days after your order returns to our warehouse. Please allow up to 5-7 business days for it to show up in your account. If you don’t see it after this time, please contact us for help.

When can I expect my refund to show up?

Returns

What types of payments do you accept?

Who designs your products?

Where is your product designed & manufactured?

Why should I create an account?

Are your products environmentally friendly?

Do you have a trade program?

Do you offer discounts to Service Members and their families?

What is your Privacy Policy?

What’s your warranty?

General information

Do you offer upholstery swatches?

Are cushion covers removable?

What are the recommended cleaning instructions for fabrics?

Do you use flame retardants in your furniture?

Where can I find assembly instructions?

Are your products commercial grade?

What's your warranty?

Can shelving systems serve as media units?

How many can sit comfortably at each dining table?

How much weight can the Bondi seat unit hold?

What is the difference between the 2 seat cushion types?

How much does each seat unit for Bondi weigh?

Are your fabrics sustainable and non-toxic?

Learn more about our materials certifications

Fabric care instructions

Product Questions

Can I place an order by phone?

When will I be charged for my order?

Can I place my order on hold/can you deliver after a certain date?

How can I check the status of my order?

I didn’t receive an order confirmation email?

How can I change/edit my order?

How do I cancel my order?

Will you tell me when my order ships?

Order Inquiries

How much do you charge for shipping?

Do you ship to Alaska, Hawaii, Puerto Rico or internationally?

Do you deliver to PO Boxes?

How long will it be before my order ships?

How will my product be shipped?

Do you offer white glove delivery and assembly?

Can you hold my order and/or ship on a certain date?

Can I change my shipping address?

How long will it take for my order to arrive?

Can I expedite my order?

How do I check my order status or find my tracking number?

Do I need to be home for delivery?

What do I do when receiving my order?

What do I do if my product arrives damaged?

What if my order arrived with missing parts?

Do I need to keep the packaging?

Shipping & Delivery

What is the 365 Day Home Trial ?

How do I make a return?

Can I make an exchange?

Do I pay for return shipping?

What if I don’t have the packaging?

When can I expect my refund to show up?Updated a year ago