What is the 365 Day Home Trial ?
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Returns
How do I make a return?
Please email us at [email protected], or contact us here, to let us know you’d like to make a return. Visit our Returns page for more details.
Can I make an exchange?
An exchange will be processed the same way as a return. Please reach out to let us know that you’d like to make a return and as soon as the order is received back at our warehouse, we will refund your original payment method. Your new order will be a
Do I pay for return shipping?
If you decide within the first 14 days of receiving your order that you’d like to return it, return shipping is free, but because each piece is custom-made to the order, there will be an environmental fee charged that is equal to 15% of your order va
What if I don’t have the packaging?
Orders returned without the original packaging may be subject to additional costs.
When can I expect my refund to show up?
Your refund will be processed 1-2 business days after your order returns to our warehouse. Please allow up to 5-7 business days for it to show up in your account. If you don’t see it after this time, please contact us for help.